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Project cooperationUpdated on 27 March 2025

HORIZON-CL4-2025-03-HUMAN-15 / Generative AI for Virtual Worlds

Ceren Gezik

Senior R&D Specialist at DSM Group / Trendyol

İstanbul, Türkiye

About

AI-powered call center agent designed to enhance customer service operations. It provides 24/7 real-time interaction, reducing operational costs while increasing efficiency. Initially focused on e-commerce call centers, the project will later expand to various departments such as HR, Finance, and Training.

Stage

  • Advanced (Core Consortium exists)

Call

  • Artificial Intelligence (AI) based Tools and Technologies
  • AI & Data & Robotics

Organisation

DSM Group / Trendyol

Company

İstanbul, Türkiye

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