EHT (IT), short for Etna Hitech, is a cluster of more than 78 Italian SMEs operating in the ICT/hi-tech field located in Catania at the feet of Mount Etna. Its wide pool of ICT competencies allows the organization to operate in a wide variety of markets such as Cultural Heritage, Mobility, Environment, Smart Cities, Smart Manufacturing, and Healthcare, among others. One of EHT's core competencies is the analysis of the specific application scenario to devise solutions that, through the application of digital technologies, help to introduce process or organisational innovations in the target sector. To effectively support this preliminary phase of the solution's software development, EHT employs a multi-discipline team of technicians who have the necessary domain expertise for conducting the project's requirements analysis in tight junction with the end customer.