Introduction to the Maritime Forum Event Maker
Community Managers FAQ
General Information
General information regarding your collaboration with b2match, including your license and rights, can be found below.
Your main b2match contact point is Mrs Sarah Pehar (sarah.pehar@b2match.com, your Customer Success Manager.
All community managers have one hour of consulting/support included in their package.
Mrs Sarah Pehar is your main contact point for onboarding, quality check of final event settings and consulting.
Onboarding is meant to address your specific event requirements, quality check to make sure your final event settings before officially going live are correct and consulting in case you need advice about optimal event setup for a better user experience.
If you have any technical related question, please reach out to b2match Support Team at support@b2match.com or via Live Chat icon in the lower left corner when you're logged in to the organizer's tool.
If you are not sure if your event can benefit from a specific feature, you need a best practice advice. For example, which benefits do I have from enabling Marketplace feature?
Questions like 'Where can I enable/disable Marketplace feature?', 'How can I connect Speakers to a session?' or bug reports are a query for b2match Support Team.
Before reaching out for any Consulting or Technical related questions, please consult the b2match Knowledge Base.
b2match Support Team is at your disposal from Monday - Friday, 9 - 5 PM CET. If you send your question past support's working hours, your question will be processed the next working day as soon as possible.
Maritime Forum team covered one hour of your consulting and support queries directed to b2match.
Additional consulting and support hours upgrades are possible, but covered by the responsible Host/Community Manager. If you wish to increase your package, please reach out to Mrs Sarah Pehar.
Additional Consulting is charged 125 EUR/hour, additional support is charged 100 EUR/hour.
Every community event can support up to 100 participant spots. If you wish to allow more participants to register and participate at the event, you can upgrade the participant package for 10 EUR/participant. Please reach out to Mrs Sarah Pehar to raise this request.
Additional participant costs are covered by the responsible Host/Community Manager.
Event Managment Information
Information on the process of creating and setting up your event, as well as the steps to publish it, can be found below.
All Maritime Forum Community events are listed on Maritime Forum Event Maker under Maritime Events tab in upper navigation bar.
Contact the Maritime Forum team to inform them about your event taking place with following event information:
Event Name, Event Website Language, Event Date, Event Timezone (including City)
After they have created the event and invited you as its main organizer, please reach out to Mrs Sarah Pehar with the event link and request to switch the event status from demo to draft.
You can now start working on the event setup.
After you completed you event setup and Mrs Sarah Pehar has applied a Quality Check of your event settings, inform the Maritime Forum team that your event is ready to be linked to Maritime Forum Community. Maritime Forum Team will publish your event and link it to main platform.
When finalizing your event setup, please review the Quality Check checklist to ensure all aspects are properly addressed. Edit any items that require improvement and make necessary interventions. Access the event settings quality checklist here.
After an initial intern quality check, please contact Mrs. Sarah Pehar for a final assessment of your event settings. She will provide feedback on setup corrections, potential improvements, and additional considerations. Quality Check is requested and done via email.
Once you've applied the b2match improvement recommendations, contact the Maritime Forum team to request the publication of your event and its linkage to the main platform.