OXARI

OXARI – Comprehensive ITSM ServiceDesk System

OXARI is a professional ITSM ServiceDesk system, fully compliant with the ITIL standard and equipped with a robust set of tools designed to support the daily work of IT teams. The system offers a dedicated range of features for managing advanced business processes, providing a flexible, efficient, and intuitive platform for modern IT service management.

Modular Architecture for Maximum Flexibility

The modular structure of OXARI, combined with a modern, user-friendly interface, allows organizations to model any work logic across key ITSM domains such as:

• Asset Management – Track, manage, and optimize IT assets throughout their lifecycle.

• CMDB (Configuration Management Database) – Maintain a clear and dynamic overview of IT infrastructure.

• ServiceDesk – Streamline service request management for enhanced user experience.

• Workflow Automation – Design and automate business processes with ease.

• MDM (Mobile Device Management) – Manage and secure mobile devices within the organization.

OXARI is accessible through any web browser and empowers users to design all interface components independently, without the need for extensive programming knowledge.

Key Features of OXARI ITSM

The system stands out for its flexibility and adaptability, providing:

• Dynamic User Interface – Customize views and layouts to meet specific business needs.

• Advanced Logic Rules – Create rules to automate system workflows and process management.

• Comprehensive (Open) API – Easily integrate with other enterprise systems.

• Cross-Platform Support – Compatible with Linux and PostgreSQL environments.

Unified ITSM Experience

OXARI unifies both tool-based and process-driven functionalities within a single, cohesive system. It ensures seamless data integration while adhering to ITIL standards. The system also includes predefined implementation schemes for key ITSM areas such as asset management, incident management, and workflow automation.

Endless Configuration Possibilities

The true strength of OXARI lies in its advanced rule-based management capabilities. Users can define an unlimited number of patterns based on specific conditions and actions, enabling the automation of numerous processes. Examples of automated tasks include:

• Automatic assignment of tasks to appropriate team members.

• Ticket generation from incoming emails.

• SLA-based escalations and status changes.

The intelligent event creator allows for straightforward configuration and management of control functions, significantly boosting system efficiency.

Accessibility & Usability

OXARI is accessible through any modern web browser, offering a customizable and intuitive interface. Users can independently design all interface elements, ensuring the system aligns perfectly with organizational needs and user expectations.

With its flexible architecture, powerful automation capabilities, and user-centric design, OXARI delivers a streamlined and scalable ITSM solution tailored to meet the demands of evolving IT environments across various industries.