Trustworthy and reliable customer support for networking events.
b2match makes planning in-person, virtual, and hybrid networking events hassle-free. Our experienced customer success team is with you every step of the way - before, during, and after the event.
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Organize your next networking event with confidence.
We’ve got your back. Our Customer Success team will be here to coach, help, and guide you throughout every phase of your networking event.
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interactive Onboarding
Valuable and efficient product onboarding.
Before you start setting up your event, we will make sure you are familiarized with our tool during a one hour consulting session. During the session we will:
- Give you a tour of the tool and teach you the basics
- Discuss the pain points of your event and guide you in the direction of success
- Highlight what to focus on and what to avoid
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Pre-Event Support
Explore the full potential of our event management software.
We will guide and support you during the setup process and advise you how to create the best version of your event. Before making the event live, you will be confident and ready! We will:
- Point out features which could be useful or interesting for your event
- Call your attention to things that are not properly configured
- Share tips and tricks for better participant engagement
- Perform a quality check of the entire configuration before the event is published
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Live-event support
Eliminate stress and breathe easily during the event.
Our product and support team will support you during the event. In case something goes wrong, we’ll make sure all isues are resolved as soon as possible.
If you need any help, please don't hesitate to contact us. We're always happy to help!
- Chat Support
- Email Support
- Phone Support
- On-site Support
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On-site event support
Experience expert on-site event support.
In case you have an event and need on-site support, we will be happy to lend a hand. One of our Customer Success Managers can help you in person to make sure everything goes smoothly.
- Welcome & info desk for matchmaking participants
- On-site matchmaking supervision
- Solving last-minute meeting issues
- Checking proper on-site table occupation
If you want to learn more about what kind of help we can offer you in person, get in touch with us!
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Post-event support
Get support with various post-event practices.
Once the event is over, there is usually some additional work to be done. We will help you find useful features and get the best out of the data collected during the event. We will support you with:
- Getting valuable participant feedback
- Sharing useful content, such as session recordings, with the participants
- Gaining insight into the event statistics
- Other post-event activities
Knowledge is key, we happily share it.
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Event Management Tips
The Power of Event Organization in the Palm of Your Hand
We all know the powerful tool that is our mobile phones. There is an app for almost anything. Including an event app that makes organizing and attending a b2b networking event more structured and smoother for both the organizers and the attendees. Although our event networking platform was mostly u
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b2b Matchmaking
b2b Matchmaking Explained
Matchmaking is generally used in the context of the dating world, namely to describe how two searching individuals find the perfect partner. Business matchmaking is no different from that. The same approach is used to find the perfect 'business' partner. So, let's clarify what that exactly means.
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Event Management Tips
3 Reasons Why Your Virtual Event Needs a Vision
An event vision is an idealized picture of the event outcome and it expresses the event’s reason for existence. A vision that is being shared among everyone who is involved in the conceptualizing and organization of your event has various benefits: 1. Motivation Having a vision statement for virtual
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Apr 7, 20202 min read